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FAQs: Returns

How do I return a product?

CEB publications are available risk free for 30 days. If for any reason you are not satisfied, simply return the product in good condition along with the invoice and packing slip within 30 days of the invoice date, and we'll cancel the invoice. This offer does not apply to opened Forms CDs, subscription products, Program Passports, and sale items. Defective CDs may be returned for replacement.

Please repack return items carefully in the original carton. We request that you return items prepaid by way of UPS, FedEx, or insured U.S. Mail. CEB is not responsible or liable for items lost or not received.

CEB Product Distribution Center
ATTENTION: Returns
745 85th Ave., Unit-F
Oakland, CA 94621-1252

How do I request a refund?

Please contact CEB Customer Service at 1-800-232-3444, 7:30 am to 5:00 pm (PT), M-F.