You have no items in your shopping cart.
Search
Filters

Building and Maintaining Strong Client Relationships

1.5 hours MCLE Credit including 1 hour in Legal Ethics

 

Law is a service profession and a business. Many attorneys obtain their best business through referrals from past clients, and increasingly online. Often clients seek out a lawyer because they are stressed and in crisis. Many potential clients have unrealistic expectations of what their lawyer can and should do for them. As a lawyer, your job is to professionally guide your client through a complicated (and uncertain) legal labyrinth while equipping them with knowledge and securing their informed consent at each stage. All the while you must be prepared to present negative results in a manner that maintains client satisfaction enough to lead to positive reviews and possible referrals.

Law is a service profession and a business. Many attorneys obtain their best business through referrals from past clients, and increasingly online. Often clients seek out a lawyer because they are stressed and in crisis. Many potential clients have unrealistic expectations of what their lawyer can and should do for them. As a lawyer, your job is to professionally guide your client through a complicated (and uncertain) legal labyrinth while equipping them with knowledge and securing their informed consent at each stage. All the while you must be prepared to present negative results in a manner that maintains client satisfaction enough to lead to positive reviews and possible referrals.

This program will give you practical tips on how to avoid clients you won’t be able to please, manage client expectations, and conclude your representation with your clients feeling satisfied. Learn the art of maintaining a trusting professional relationship where you get results, the client compensates you, values your advice, and shares their satisfaction with others to build your business.

Program Highlights:

  • Evaluating whether your skill set and the client’s needs are a good match
  • The client appreciation curve and how to hit it
  • Strategies for communicating budget and funding expectations
  • Establishing systems to ensure your fees are paid
  • Practical tactics to ensure an ongoing ethical relationship from the retainer to the notice of withdrawal
  • Explaining risk management, uncertain outcomes and dealing with bad news
  • Completing the representation

Appropriate for all levels.

On Demand MI59814-191

Recorded 8/16

 

If you are signed in and a CLE Passport holder, your adjusted cost appears below.

$ 99.00

Law is a service profession and a business. Many attorneys obtain their best business through referrals from past clients, and increasingly online. Often clients seek out a lawyer because they are stressed and in crisis. Many potential clients have unrealistic expectations of what their lawyer can and should do for them. As a lawyer, your job is to professionally guide your client through a complicated (and uncertain) legal labyrinth while equipping them with knowledge and securing their informed consent at each stage. All the while you must be prepared to present negative results in a manner that maintains client satisfaction enough to lead to positive reviews and possible referrals.

This program will give you practical tips on how to avoid clients you won’t be able to please, manage client expectations, and conclude your representation with your clients feeling satisfied. Learn the art of maintaining a trusting professional relationship where you get results, the client compensates you, values your advice, and shares their satisfaction with others to build your business.

Program Highlights:

  • Evaluating whether your skill set and the client’s needs are a good match
  • The client appreciation curve and how to hit it
  • Strategies for communicating budget and funding expectations
  • Establishing systems to ensure your fees are paid
  • Practical tactics to ensure an ongoing ethical relationship from the retainer to the notice of withdrawal
  • Explaining risk management, uncertain outcomes and dealing with bad news
  • Completing the representation

Appropriate for all levels.

LAWRENCE E. LEONE

LAWRENCE E. LEONE

LAWRENCE E. LEONE is trained in litigation, mediation and collaborative law. A former Trustee and chair of the Family Law Section of the Los Angeles County Bar Association he helped establish and is the monitor of the LACBA Listserv. Lawrence was a member of the Elkins Task Force and a recipient of the Spirit of the CEB award. He is an Editor for California Family Law Monthly, speaks on complex family law and basic practice issues in addition to writing for legal publications including works on complex family law litigation, evidence and numerous titles by CEB. For CEB Lawrence has most recently contributed chapters to the Client Communications Manual, The Basic Practice Handbook, the California Child Custody and Practice title, and our Crossover Issues in Estate Planning and Family Law book. In addition to practicing family law, Lawrence works with educational non-profit corporations devoted to science education, is a Personnel Commissioner for Santa Monica College and has authored a book of poetry with Barry Spacks. Lawrence is a graduate of UCLA and Loyola School of Law and has been practicing for more than 38 years.

Products specifications
PRODUCT GROUP CLE
PRACTICE AREA Law Practice Skills
REQUIRED SUBJECTS Legal Ethics
SUBTOPICS General Interest
Products specifications
PRODUCT GROUP CLE
PRACTICE AREA Law Practice Skills
REQUIRED SUBJECTS Legal Ethics
SUBTOPICS General Interest