• ONLINE: Shop ceb.com 24 hours a day. Click on products you wish to purchase.
• BY PHONE: 1-800-232-3444 Operator assistance weekdays 7:30am to 5:00pm (PT), M–F.
• BY FAX: Fill in a CEB Order Form (pdf) and fax to 1-800-640-6994.
• BY MAIL: Mail Order Form (pdf) to CEB, Order Dept., 300 Frank H. Ogawa Plaza, Suite 410 Oakland, CA 94612-2047.

Opening an Account with CEB
Whenever you make a purchase with CEB, whether on ceb.com or by phone, fax or mail, you are required to have a CEB customer number. If you are a member of the State Bar of California, your bar number is also your CEB customer number. If you are not a State Bar of California member or are making a purchase for your firm, organization or library, please call CEB Customer Service at 1-800-232-3444 to establish a CEB customer number.

Return Policy
CEB publications are available on a risk-free 30-day basis. If for any reason you are not satisfied, simply return the product in good condition (postage paid) within 30 days of the invoice date and we'll cancel the invoice. This offer does not apply to opened Forms CDs, Audio CDs, subscription products, Program Passports and sale items. Defective CDs may be returned for replacement.

Please repack return items carefully in the original carton. We request that you return items prepaid by way of UPS or insured U.S. Mail. CEB is not responsible or liable for items lost or not received.

Automatic Update Service
Ownership of a CEB book makes you a CEB Automatic Update customer. Updates, revisions, and new editions of CEB books, Action Guides, and software will be sent to you automatically as they are released with an invoice. Full 30-day return privileges (postage paid) apply. You may cancel this service at any time.

The benefits of being a CEB Automatic Update Customer:

• The most up-to-date practice materials. Automatic Update customers are assured that they will receive all updates as soon as they are available.
• Preferred Customer pricing on new editions. You will be able to purchase new editions of your looseleaf publications at a reduced price.
• Over 45% off the price of Forms CDs. As an Automatic Update customer, purchase future update Forms CDs at a reduced price.
• Reduced shipping costs. Updates and new editions are shipped to Automatic Update Customers for up to 30% off.
• Dedicated 800-number Customer Service staff.
• Free replacement of missing pages.
• Free binder and tabs replacement.
• Free replacement copy of paid updates.

There is nothing you need to do if you wish to remain an Automatic Update Customer—we will simply continue to send you updates and new editions of your publication as they become available. Automatic Update Service is also available for revisions of Action Guides. When you purchase an Action Guide, you are automatically an Automatic Update Customer unless you indicate your preference to be on Reminder Status. You may change your status as an Automatic Update Customer to that of Reminder Status at any time. Contact Customer Service at 1-800-232-3444 for more information.

Monthly Payment Options
Purchasers of CLE Passports and OnLAW® Libraries may choose to space their payments out over the course of a year. Contact Customer Service at 1-800-232-3444 for more information.

Shipping Charges
Add $7.95 for the first item and $2.00 for each additional item. Call CEB for shipping charges to foreign countries. There is no shipping charged for OnLAW purchases.

Delivery and Returns
CEB ships products via ground service within the continental United States. Most orders arrive within 5 to 7 business days. Guaranteed overnight or second-day delivery is available for an extra charge. The order must be received by 1:00 p.m. P.T. for this service. Orders outside the continental United States, including all international orders, are charged additional shipping costs based on the weight of the package.

In the unlikely event you receive a defective or damaged tape, publication or piece of software, return it to us for replacement or credit. Please include the original invoice with all returns.

Please repack return items carefully in the original carton. We request that you return items prepaid by way of UPS or insured U.S. Mail. CEB is not responsible or liable for items lost or not received.

CEB Practice Libraries®, SmartLaser™, and Forms CDs may be returned unopened or for replacement if defective. Acquisition of the access code constitutes final sale. No refunds are allowed after you have received an access code. Defective discs may be returned for replacement.

Privacy and Security on ceb.com
CEB is committed to maintaining the highest ethical standards in its business practices. Information collected about you on ceb.com is for CEB internal use only; CEB does not sell, rent, exchange, loan or otherwise distribute customer information to any outside agency. For more information see privacy policy.

We require our customers to register with the site when making a purchase on ceb.com. This registration need only be done once and will expedite your future purchases on ceb.com. Additionally, registering on ceb.com allows you access to MyCEB where you can track your MCLE hours whether or not you completed these hours with CEB. There is no purchase required to register with ceb.com or to use MyCEB.

You can now use your Visa, MasterCard or American Express card to make purchases on ceb.com. All credit card transactions with CEB use Secure Socket Layer (SSL) encryption technology, the Internet standard for making secure transactions. Your credit card information is never stored online. You are still required to register with ceb.com and to have a CEB customer number when making credit card purchases online.

The CEB Commitment
Continuing Education of the Bar is dedicated to developing, supporting, and enhancing professionalism in the law. Our commitment to providing the most up-to-date legal information available continues after your purchase, making your investment in a CEB practice tool pay dividends well into the future. CEB practice books and Action Guides are updated (until a new edition is published) every 12 to 24 months to reflect the very latest developments on the topic. Updates to hardcover books are separate softcover volumes; most looseleaf texts are updated with new pages that can be interleafed with the original text.

When you purchase a CEB practice book, you receive the current update at no extra cost. If an update to a hardcover book, an Action Guide revision, or a revised edition of an annual or biennial publication is published within 90 days after you purchase a CEB publication, CEB will send you a free copy of the new update or revised annual as long as you are an Automatic Update Service Customer. If a new edition of a hardcover book is published within six months after you have purchased the previous edition, you can apply the amount you paid as a credit toward purchase of the new edition.