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FAQs: Orders

How do I place an order with CEB?


  • ONLINE: Shop ceb.com 24 hours a day. Click on products you wish to purchase.
  • BY PHONE: 1-800-232-3444 Operator assistance weekdays 7:30am to 5:00pm (PT), M-F.
  • BY FAX: Fill in a CEB Order Form (pdf) and fax to 1-800-640-6994.
  • BY MAIL: Mail Order Form (pdf) to CEB, Order Dept., 2100 Franklin St., Suite 500 Oakland, CA 94612-3098.

You may pay for your CEB purchases by check, Visa, MasterCard, or American Express. To open an account with CEB, call Customer Service at 1-800-232-3444.

Do I need to register online to purchase?

To place an order online, you will need to register by clicking New User on the top right of any ceb.com web page.

To place an order via any method, you will need a CEB account number. If you are a member of the State Bar of California, your state bar number is also your CEB account number. If you are not a member of the State Bar of California or are making a purchase for your firm, organization or library, please call CEB Customer Service at 1-800-232-3444, 7:30am to 5:00pm (PT), M-F, to establish a CEB customer number.

What are the payment methods?

CEB accepts checks, Visa, MasterCard, and American Express. We also accept purchase orders from agencies.

Does CEB have monthly payment options?

We offer monthly payment options for CLE Passports and OnLAW® Libraries. For more information, contact Customer Service at 1-800-232-3444, 7:30am to 5:00pm (PT), M-F.

How quickly will I receive my order?

CEB ships products via ground service within the continental United States. Most orders arrive within 5 to 7 business days. Guaranteed next-day delivery is available for an extra charge. The order must be received by 1:00pm (PT) for this service.

What should I do if I did not receive the product?

If you have not received your products within 5 business days, please contact CEB customer service at 1-800-232-3444, 7:30am to 5:00pm (PT), M-F.

How does CEB handle updates?

CEB practice books and Action Guides are updated (until a new edition is published) every 12 to 24 months to reflect the very latest developments on the topic. Updates to hardcover books are separate softcover volumes; most looseleaf texts are updated with new pages that can be interleafed with the original text.

When you purchase a CEB practice book, you receive the current update at no extra cost. If an update to a hardcover book, an Action Guide revision, or a revised edition of an annual publication is published within 90 days after you purchase a CEB publication, CEB will send you a free copy of the new update or revised annual as long as you are an Automatic Update Service Customer. If a new edition of a hardcover book is published within six months after you have purchased the previous edition, you can apply the amount you paid as a credit toward purchase of the new edition.

Continuing Education of the Bar ● California
University of California ● State Bar of California

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Contact Us: 800-232-3444
Outside California: 510-302-2000

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